The Government has only allowed accommodation businesses to re-open subject to certain conditions being met and we are pleased to have been accredited COVID-19 Confident by The AA.
We have been issued with protocols that outline new cleaning and safety requirements. You can see them here.
These are to ensure your safety, and that of our staff, and our family. It will, however, mean that things are slightly different from usual, and we will be asking for your cooperation in a few areas and sadly it also means that some of our shared facilities will have to be closed for everyones safety - these include :
Pavilion on the Hill
Hot Tub barn – this will now be available for the exclusive use of guests in Blackberry Barn (subject to review pending revised government guidance)
Cleaning will take extra time – we now have to “double clean” – first our usual high level cleaning, and then going over everything again with a virucidal sanitiser. We also have to rewash crockery (even clean stuff) between guests. We have invested in a fogging machine, which will ensure the soft furnishings etc are also disinfected (the agent we are using breaks down to water, oxygen and carbon, and is used in hospital theatres). This means that we need extra time for each changeover, so arrival and departure times will now be 6pm arrival (rather than 4pm), and 9.30 am departure (rather than the usual 10am). We understand it is inconvenient, but it is really important that you allow us this extra time to ensure your safety. Please help us by observing these times.
In addition to our usual welcome packs, guests will find a PPE pack in their cottage. They contain masks, disposable gloves, 80% alcohol hand sanitiser, anti-viral hand wipes, and disinfectant surface wipes. The cleaning kit and starter drinks will also be provided in sealed containers.
We have installed touch free sanitiser stations outside every cottage and other common areas so you can sanitise your hands after your days out, before you enter your cottage or after use of our facilities on site!
We need your help and cooperation
In order to keep everything as safe as possible for everyone, guest cleaning staff and ourselves, we would ask for your cooperation in understanding some of the practical changes we have had to make for safety. We also ask that you help us by:
Stripping your Beds before leaving – Not glamorous, on the last day of your holiday, we know. However, as 7/10 people who have had the antibody test did not have any symptoms, the Government is advising we have to assume that someone in your party COULD be carrying the virus. The main route for contracting the virus is airborne, and it is considered that removing bedding could make the virus airborne, which is why they advise asking guests to strip the beds themselves.
Please empty all bins (including bathroom bins) and put into the outside bins.
Please fill the dishwasher with a full load of crockery and cutlery and set it running before leaving.
We are now required to re-wash everything between guests, so it would help hugely if you could put all plates, cutlery, cups etc in the dishwasher before leaving, not just your breakfast things.
Some things may be missing – to reduce the risk of touch contamination, we have been advised to remove as much as possible from the cottages. This means that decorative cushions and throws, ornaments, paper information leaflets, toys, games, etc have been kept to a minimum. We have also reduced the quantity of some kitchen equipment, as the requirement to rewash every item between guests (even if it is clean) would not be possible in the time with the usual quantities.
If you develop symptoms – we sincerely hope that you will have a happy and healthy holiday. However, should a member of your party develop symptoms, the Government advice is to return to your primary residence, and self-isolate there for a period of 7 days (14 days for the other group members). Please do let us know if you do develop symptoms, as the cleaning protocols for the cottages are different.
We hope that you will have a fabulous holiday. The “new normal” may be slightly different than what we are all used to, but it is great to be able to get away again, and if we all take responsibility for minimising risk, then hopefully we won’t get locked down again!