Holiday Booking Terms and Conditions
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by post or email.
The Contract for a short-term holiday rental will be Listed Luxury, trading as Old Lanwarnick Cottages, "the owners" and the person making the booking and all members of the holiday party (referred to "us" or "we") under the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have received and processed the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and the booking form must list names, addresses and ages of your party.
Bookings are confirmed on receipt of the deposit of 30% of the holiday cost. The balance of the rental will be due for payment 6 weeks prior to the holiday commencement date and we reserve the right to cancel a holiday where payment has not been received 6 weeks before the commencement date. If the booking is made within 6 weeks of the holiday start date then payment will be required in full. Once you have a confirmed booking, (i.e the deposit has been paid and processed), you are responsible for the full rental cost even if you subsequently cancel.
3.1 Cancellation by you
3.1.1. If you change your mind and would like to cancel your booking, please contact us in writing as soon as possible. Please note that any refund given to you when cancelling your reservation may be subject to deductions, as set out in these terms.
3.1.2. If there are fewer than 90 days before the start of your stay, any refund we give you will be subject to:
3.1.2 (i) any costs we have incurred in administering your booking or making specific arrangements for you (for example, where you have requested certain activities, additional facilities, etc.); and
3.1.2 (ii) our ability to find an alternative booking. If we are unable to find an alternative guest for the period of your booking, we will not offer you a refund.
If we are able to find an alternative guest for the period of your booking, you will be entitled to a refund equal to the lesser of:
1. the full cost of your booking, less our administrative charges described above; or
2. the fee paid by the alternative guest for the accommodation, less our administrative charges described above;
any refund under this clause will be made within 14 days.
3.1.3 If there are more than 90 days before the start of your stay, we will offer you a full refund on cancellation, subject to any costs we have incurred in administering your booking or making specific arrangements requested in respect of your booking. Any such refund will be made within 14 days of written confirmation of your cancellation.
3.1.4 Unless the circumstances described in clauses 3.1.1 or 3.1.2 apply, we will not refund any booking fees paid in the event of your cancellation for a Force Majeure Event (please definition at 3.2.2 below). It is your responsibility to ensure that you have adequate insurance in place to cover any loss or damage that you may suffer as a result of cancelling all or part of your stay with us and any associated costs.
3.2. Cancellation by us
3.2.1. If our performance is hindered or prevented by a Force Majeure Event (please see definition below), we may, at our sole discretion, offer you:
(i) a full refund; or
(ii) alternative holiday dates; or
(iii) such other remedy as we consider appropriate with regard to the circumstances.
Any of the above remedies will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.
3.2.2. In this contract, a Force Majeure Event means any of the following circumstances which may hinder or prevent the performance of the contract, including but not limited to:
- acts of God, flood, drought, earthquake or other natural disaster;
- epidemic or pandemic;
- terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
- nuclear, chemical or biological contamination or sonic boom;
- any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent;
- collapse of buildings, fire, explosion or accident;
- any labour or trade dispute, strikes, industrial action or lockouts;
- non-performance by suppliers or subcontractors; and
- interruption or failure of utility service.
You may access the property from 16.00 on the day of arrival. Please note that departure is by 10.00 on your final day. We need this time to ensure that the cottage is ready for the arrival of the next guests. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period. On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bin liners and putting in outside bins, ensuring ovens and barbeque are clean and free from grease.
5. Number of persons using the property
Under no circumstances may more than the maximum number of persons stated in the brochure and on the web site occupy the property, unless by prior agreement with the owners. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Old Lanwarnick.
The owners, its employees and its representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to protect and safeguard your personal property.
7. Care of the Property
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in any of the cottages. Please note the specific instructions in the properties regarding the use of hot tubs.
8. Damages and Breakages
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If you lose a key we will replace it upon you paying for the cutting of a new one.
9. Right of Entry
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. There is always someone from the team on site and we will do our best to resolve any problem you may have. We cannot do this once you have left!
We accept dogs, but only by prior arrangement, as we will not accept certain breeds (according to size of property and dog). There is a charge of £25 per week or part thereof, per dog to cover the additional cleaning required to maintain our 5 star status. Dogs must not be left unattended in the property at any time. Dogs must be kept on a lead when not in your properties garden. Dogs must be kept under control at all times. You must clean up after your dog immediately. Please do not allow your dog in the sleeping areas of the property or on the furniture. You agree to pay for any damage caused by your dog. You will be informed of any damage found by our cleaners by no later than 24hrs departure. We request all dogs to have up to date vaccinations.
By proceeding with your booking you are deemed to have accepted these terms and conditions