Holiday Booking Terms and Conditions
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by post or email.
The Contract for a short-term holiday rental will be Listed Luxury, trading as Old Lanwarnick Cottages, "the owners" and the person making the booking and all members of the holiday party (referred to "us" or "we") under the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have received and processed the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and the booking form must list names, addresses and ages of your party.
Bookings are confirmed on receipt of the deposit of 30% of the holiday cost. The balance of the rental will be due for payment 6 weeks prior to the holiday commencement date and we reserve the right to cancel a holiday where payment has not been received 6 weeks before the commencement date. If the booking is made within 6 weeks of the holiday start date then payment will be required in full. Once you have a confirmed booking, (i.e the deposit has been paid and processed), you are responsible for the full rental cost even if you subsequently cancel.
3.1 Cancellations must be immediately notified to us and confirmed in writing. The treatment of a cancellation will depend on a) the date the booking was made, and b) when the cancellation is made:
Bookings placed after 7 June 2020 for arrival on or after 1st August 2020 have Cancellation Protection cover under our Master Cancel Policy if you cancel between 60 days and 2 days prior to arrival.
If you cancel from 60 days up to and including 2 days before your check-in date, you will receive a full refund of the lodging costs you have paid. Only lodging costs are refunded. Additional extras, including but not limited to cleaning fees, tax and other ancillary charges are not refunded. Refund payment for cancelled bookings will be released back to the cancelling guest on the scheduled date of check-out of the original booking. Cancellations made 1 day prior to, or on the day of check-in will not be eligible for refund. Example: for a check-in on Saturday you could cancel the prior Thursday before 16.00 and be reimbursed in full, but not on Friday (1 day prior) or Saturday (day of check-in). For this reason we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
If you cancel 61 or more days before check-in date, we will endeavour to re-let the property for those dates. If we are able to re-let your dates, we will refund you the deposit amount (which may be less than you paid – e.g. if the final letting price was discounted or only some of the days are re-let) less an administration fee of 10%. If we are unable to re-let, you remain responsible for the deposit and there will be no refund under any circumstances. For this reason we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
You will be reimbursed at check-out date of original booking.
Bookings placed before 7 June 2020 are not cancellation protected, meaning that if you cancel before the date the balance is due, and we are able to re-let your dates, we will refund you the deposit amount (which may be less than you paid – e.g. if the final letting price was discounted or only some of the days are re-let) less an administration fee of 10%. If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances. You will be reimbursed at check-out date of original booking. From 42 days before check-in to the day of check-in, you remain responsible for the full rent and there will be no refund unless we are able to re-let your dates, in which case we will refund you all or part of the sum you have paid, depending on the value of the replacement booking, less a 10% administration fee. You will be reimbursed at check-in date of the original or replacement booking, whichever has the later arrival date. We would strongly advise that guests take out a travel insurance policy which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
3.2. Cancellation by us
3.2.1. CIRCUMSTANCES ON SITE BEYOND THE CONTROL OF THE OWNER
If for any reason we have to cancel your booking in advance due to circumstances beyond our control at our site – for example fire, flood, or destruction/damage to the property – then we will at our sole discretion seek to find you comparable accommodation for your dates, or will offer you alternative dates, a full value voucher, or we will refund the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be relocated/credited/refunded part of the booking fee value based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.
3.2.2. FORCE MAJEURE
Other than holidays covered by the Cancellation Protection conditions above (for bookings made after 7 June 2020), we do NOT cover you for your holiday being unavailable due to natural disasters, terror attacks, acts of war, hijacking, riots, incidents of civil unrest, pandemics, epidemics, or general restrictions on movement imposed by local or national Government, which may prevent you from taking your holiday. We would strongly advise that guests take out a travel insurance policy which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
You may access the property from 16.00 on the day of arrival. Please note that departure is by 10.00 on your final day. We need this time to ensure that the cottage is ready for the arrival of the next guests. Note: These arrival and check out times may be amended due to any exceptional circumstances such as pandemic where we may need extra time to carry out any additional clean and safety precautions necessary to help ensure the safety of our guests and staff. In such a case we will display the amended times on a separate page on our website. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period. On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bin liners and putting in outside bins, ensuring ovens and barbeque are clean and free from grease.
5. Number of persons using the property
Under no circumstances may more than the maximum number of persons stated in the brochure and on the web site occupy the property, unless by prior agreement with the owners. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Old Lanwarnick.
The owners, its employees and its representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to protect and safeguard your personal property.
7. Care of the Property
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in any of the cottages. Please note the specific instructions in the properties regarding the use of hot tubs.
8. Damages and Breakages
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If you lose a key we will replace it upon you paying for the cutting of a new one.
9. Right of Entry
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. There is always someone from the team on site and we will do our best to resolve any problem you may have. We cannot do this once you have left!
We accept dogs, but only by prior arrangement, as we will not accept certain breeds (according to size of property and dog). There is a charge of £25 per week or part thereof, per dog to cover the additional cleaning required to maintain our 5 star status. Dogs must not be left unattended in the property at any time. Dogs must be kept on a lead when not in your properties garden. Dogs must be kept under control at all times. You must clean up after your dog immediately. Please do not allow your dog in the sleeping areas of the property or on the furniture. You agree to pay for any damage caused by your dog. You will be informed of any damage found by our cleaners by no later than 24hrs departure. We request all dogs to have up to date vaccinations.
By proceeding with your booking you are deemed to have accepted these terms and conditions